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Accessibility statement for this website

Scope

This accessibility statement applies to the website available at https://www.mahp-lbth.co.uk

This website is run by the Tower Hamlets Council. We want as many people as possible to be able to use this website. For example, that means you should be able to:

  • change colours, contrast levels and fonts using browser or device settings

  • zoom in without the text spilling off the screen

  • navigate most of the website using a keyboard or speech recognition software

  • listen to most of the website using a screen reader

Whilst the website covers occasionally complex legal matters, we’ve also tried to make the text simple to understand where this is possible.

AbilityNet has advice on making your device easier to use if you have a disability.

How accessible this website is

We know that some parts of this website are not fully accessible:

  • Some older PDF documents

Feedback and contact information

You can make a request for content in accessible formats or give us feedback through our contact form.

We provide a text relay service for people who are D/deaf, hearing impaired or have a speech impediment.

Our offices have audio induction loops, or if you contact us before your visit we can arrange a British Sign Language (BSL) interpreter.

Find out how to contact us.

Reporting accessibility problems with this website

The London Borough of Tower Hamlets is committed to making its website accessible, in accordance with the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018.

If you find any problems not listed on this page or think we’re not meeting accessibility requirements, contact the digital team on web.team@towerhamlets.gov.uk.

Enforcement procedure

The Equality and Human Rights Commission (EHRC) is responsible for enforcing the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018 (the ‘accessibility regulations’). If you’re not happy with how we respond to your complaint, contact the Equality Advisory and Support Service (EASS).

Compliance status

The website has been tested against the Web Content Accessibility Guidelines (WCAG) 2.2 AA standard. The website is partially compliant and meets most requirements of the WCAG 2.2 AA standard.

This website is partially compliant with the Web Content Accessibility Guidelines version 2.2 AA standard, due to the non-compliances listed below.

Non-accessible content

Content that’s not within the scope of the accessibility regulations

The accessibility regulations do not require us to fix PDFs or other documents published before 23 September 2018 if they’re not essential to providing our services. New PDFs or Word documents we publish will meet accessibility standards.

Preparation of this accessibility statement

This statement was prepared on 30 July 2026.

This website’s templates were tested on 1 August 2026 using automated testing tools by our website team.

Last updated 07 August 2026